These Terms of Service (the “Terms”) govern your access to and use of olirs.com, any Olirs regional storefront or subdomain, and the related content, features, customer accounts, products, subscriptions, and services that link to these Terms (collectively, the “Services”).

Olirs is operated by Swiss Creative Global Sàrl, trading as OLIRS, with its registered or principal business address at Rue de la Lécheretta 21, 1630 Bulle, Switzerland, Swiss enterprise identification or registration number CHE-410.703.306, and VAT number CHE-410.703.306 TVA (“Olirs,” “we,” “us,” or “our”).

Olirs uses Shopify to provide its e-commerce infrastructure. Products purchased through the Services are sold by Olirs, not by Shopify.

Please read these Terms carefully. By accessing the Services, creating an account, enrolling in Auto-Replenish, or placing an order, you agree to these Terms and to the policies incorporated into them. If you do not agree, do not use the Services or place an order.

Nothing in these Terms limits any consumer right or remedy that cannot lawfully be excluded, restricted, or waived.

1. Incorporated Policies and Order of Precedence

1.1 These Terms incorporate by reference our Privacy Policy, Shipping Policy, Returns and Refund Policy, Auto-Replenish or Subscription Policy, product-specific instructions and warnings, and any promotion-specific terms made available before purchase.

1.2 If documents conflict, the more specific terms govern the relevant subject. Product-specific terms and the terms displayed at checkout govern the relevant order; the Auto-Replenish Policy governs recurring purchases; the Returns and Refund Policy governs voluntary returns; and the Privacy Policy governs the collection, use, and disclosure of personal information.

1.3 Mandatory law always prevails over any inconsistent provision of these Terms.

2. Eligibility, Accounts, and Electronic Communications

2.1 To place an order, you must have legal capacity to enter into a binding contract and be at least 18 years old or the age of majority where you live, whichever is higher. A parent or legal guardian may place an order for a minor.

2.2 You may use guest checkout or create an account where available. You must provide accurate, current, and complete information and promptly update it when necessary.

2.3 You are responsible for keeping your account credentials confidential and for activity conducted through your account, except to the extent caused by our failure to use reasonable security measures. Notify us promptly at support@olirs.com if you suspect unauthorized access. You may not sell, assign, or transfer your account.

2.4 By using the Services, you consent to receive transactional communications electronically, including order confirmations, invoices, shipping notices, subscription notices, policy updates, and customer-service messages. Marketing communications are governed by your consent choices and our Privacy Policy.

3. Cosmetic Products, Intended Use, and Health Information

3.1 Olirs products are cosmetics intended for external use unless a product label expressly states otherwise. They are not presented as medicines, medical devices, or products intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.

3.2 Product descriptions, educational materials, skin-care guidance, reviews, and customer-service communications are provided for general cosmetic information and purchase support. They are not medical advice and are not a substitute for diagnosis or advice from a qualified healthcare professional.

3.3 Individual experiences and cosmetic results vary. No result, testimonial, photograph, study summary, consumer-perception result, or product claim guarantees that you will achieve the same outcome.

3.4 Before use, read the complete product label, ingredient list, directions, storage instructions, and warnings. Use each product only as directed. Perform a patch test when recommended. Avoid contact with eyes or other areas identified on the label, do not ingest the product, keep it out of reach of children, and stop use if irritation or another adverse reaction occurs. Seek appropriate medical advice when necessary.

3.5 You are responsible for checking ingredients against known allergies or sensitivities. People who are pregnant, nursing, receiving medical treatment, using prescription skin products, or managing a skin condition should seek professional advice when appropriate before introducing a new cosmetic product.

3.6 Product-specific directions and warnings take priority over general information on the Services. Nothing in this section excludes liability or remedies that apply to a defective or unsafe product under mandatory law.

4. Product Information, Images, Ingredients, and Availability

4.1 We take reasonable care to present product descriptions, quantities, ingredients, functions, shades, packaging, and images accurately. Displays and device settings can affect how colors, textures, and packaging appear. Minor non-material variations may occur between production batches.

4.2 Formulations, packaging, product names, and product assortments may be updated. We aim to keep online ingredient information current; however, the ingredient list and warnings printed on the product supplied are the authoritative information for that specific unit. Contact us before ordering if an ingredient is material to your purchase decision.

4.3 Any testing, certification, efficacy, sustainability, origin, or ingredient claim applies only to the product, version, conditions, and evidence expressly identified. Such claims do not create a guarantee beyond applicable law or an express written guarantee issued by Olirs.

4.4 Products are subject to availability. We may prospectively change or discontinue products, impose reasonable quantity limits, or restrict availability by customer, address, region, or jurisdiction. These changes do not affect an order already accepted unless performance becomes impossible or unlawful, in which case we will notify you and refund the affected amount.

5. Orders and Contract Formation

5.1 Product listings are invitations to place an order and are not binding offers by Olirs. By selecting the final purchase button, you submit a binding offer to buy the products in your cart at the displayed total price.

5.2 An automated order acknowledgement confirms that we received your order; it does not necessarily mean that we accepted it. Unless mandatory law provides otherwise, the sales contract is formed when we send a dispatch confirmation for the relevant product or physically dispatch it, whichever occurs first.

5.3 We may authorize or collect payment before accepting an order. If we decline or cancel an order after payment was collected, we will refund the affected amount to the original payment method.

5.4 We may decline, limit, or cancel an order for legitimate reasons, including unavailability, a material pricing or description error, suspected fraud or unauthorized payment, sanctions or legal restrictions, an undeliverable address, a breach of these Terms, or quantities suggesting unauthorized resale. We will provide notice where reasonably possible.

5.5 Review your cart, delivery address, billing details, product selection, quantity, and subscription status before submitting an order. You are responsible for information you provide, subject to your statutory rights and Section 8.

5.6 If we offer pre-orders, backorders, or other deferred-delivery purchases, the product page or checkout will state the estimated availability date, payment timing, and any additional cancellation terms. Estimates may change, and mandatory cancellation rights remain unaffected.

6. Prices, Taxes, Payment, and Promotions

6.1 Prices are displayed in the currency selected for your storefront or shown at checkout. The order total shown before payment will identify the product price, discounts, shipping charges, and taxes collected by Olirs. Currency conversion or foreign-transaction charges imposed by your bank or payment provider are your responsibility.

6.2 Prices and promotions may change prospectively without notice. The price applicable to an accepted order is the price displayed when the order was submitted, subject to correction of a clear and material error before acceptance.

6.3 If a price or product description contains a clear material error, we may contact you before dispatch and offer you the choice to proceed on the corrected basis or cancel for a full refund. We will not substitute a materially different product without your agreement.

6.4 Available payment methods are shown at checkout. You represent that you are authorized to use the selected payment method and authorize the applicable charges, including recurring charges for Auto-Replenish orders.

6.5 Discount codes, gifts with purchase, loyalty benefits, bundles, and other promotions may have additional conditions, expiry dates, territorial limits, product exclusions, or quantity limits. Unless stated otherwise, promotions cannot be combined, applied retroactively, redeemed for cash, or transferred.

7. Shipping, Customs, Delivery, and Risk

7.1 Available destinations, shipping methods, prices, and estimated delivery times are shown at checkout or in our Shipping Policy. Fulfilment time and carrier transit time are separate. All delivery dates are estimates unless we expressly agree to a guaranteed date.

7.2 Orders may be dispatched from regional fulfilment locations, may arrive in more than one parcel, and may use different carriers. Large orders, launches, promotional periods, address verification, customs processing, severe weather, and events beyond reasonable control may extend delivery times.

7.3 You must provide a complete and accurate delivery address and any information reasonably required for delivery. Address-change requests are not guaranteed after an order enters processing. Where permitted by law, you may be responsible for reasonable additional costs caused by an incorrect or incomplete address, refusal of delivery, failure to collect a parcel, or a requested redirection.

7.4 The checkout or Shipping Policy will indicate whether import duties, customs charges, brokerage fees, and local taxes are collected in advance. Where they are not collected by Olirs, they may be charged by the destination authority or carrier and are normally payable by the recipient, subject to applicable law. We do not control those charges.

7.5 For consumer orders, risk of loss or damage passes when you, or a person designated by you other than the carrier, physically receives the products. If you independently appoint a carrier that we did not offer, risk may pass when the products are handed to that carrier to the extent permitted by law. Title passes after full payment and delivery, subject to mandatory law.

7.6 Inspect the parcel promptly. If tracking states “delivered” but the parcel cannot be located, contact us as soon as possible, preferably within seven days, so that we can investigate with the carrier. We may ask you to check with household members, neighbors, a reception desk, or the carrier and may request a written declaration or other reasonable evidence. This requested reporting period does not reduce non-waivable rights.

7.7 We are not responsible for a delay caused solely by customs, a carrier, inaccurate customer information, or an event beyond our reasonable control, but this does not affect any statutory right to require delivery, set an additional deadline, cancel for material delay, or receive a refund.

8. Changes and Cancellation of One-Time Orders

8.1 Contact support@olirs.com immediately if you need to change or cancel a one-time order. We will make reasonable efforts to assist while the affected items remain unfulfilled, but cancellation or amendment is not guaranteed once processing has started.

8.2 If an order cannot be cancelled, you may use the applicable return or statutory withdrawal process after delivery. A cancellation request does not itself cancel an order until Olirs confirms it.

9. Auto-Replenish Service

9.1 Certain products may be offered through our recurring delivery service (“Auto-Replenish”). Before enrollment, we will display the selected product, delivery frequency, recurring price or discount, estimated shipping charges, applicable taxes, and how to manage or cancel the service.

9.2 By enrolling, you authorize Olirs and its payment providers to store or tokenize your payment credentials and automatically charge the payment method on file for each recurring order, including applicable shipping and taxes, until you cancel Auto-Replenish.

9.3 Unless a clearly disclosed minimum commitment applies to a specific offer, you may skip, pause, change, or cancel future Auto-Replenish deliveries at any time through the customer portal or by contacting support@olirs.com before the next order is generated. There is no fee for cancelling future renewals.

9.4 The 15-minute cancellation window applies to an individual Auto-Replenish renewal order after that order has been generated; it does not limit your right to cancel future Auto-Replenish renewals. To request cancellation of a generated renewal order, submit the request within 15 minutes of order creation and while the order remains unfulfilled. After that period, cancellation is not guaranteed because fulfilment may already have begun. Cancellation of Auto-Replenish after a renewal order is generated applies to later renewals unless we confirm cancellation of the generated order.

9.5 Recurring prices, discounts, shipping charges, taxes, or product availability may change. We will provide advance notice of a material change where required by law or where the change affects the recurring price you authorized. You may cancel before the change takes effect.

9.6 If a payment fails, we may retry the charge, request an updated payment method, postpone the order, suspend Auto-Replenish, or cancel it. We will not substitute a different product in a recurring order without your consent.

9.7 Renewal orders that have already been dispatched are governed by the same return, refund, statutory withdrawal, and defective-product rules as one-time orders. Any mandatory initial or renewal cooling-off right under applicable law remains unaffected.

10. Voluntary 30-Day Online Return Policy

10.1 In addition to any mandatory rights, Olirs offers a voluntary return window for eligible products purchased directly through an Olirs online storefront. You must request the return within 30 calendar days after receiving the product.

10.2 This voluntary online policy does not apply to purchases made through a physical point of sale, pop-up location, marketplace, authorized retailer, or other third party. Those purchases must be returned through the original sales channel under the policy disclosed there.

10.3 To qualify for a voluntary change-of-mind return, the product must be unused, unopened, unaltered, in its original saleable condition and packaging, with any protective seal intact, and accompanied by proof of purchase. For health protection and hygiene reasons, opened or unsealed cosmetics are not eligible for a change-of-mind return where they cannot safely be resold.

10.4 Before sending anything, request authorization through support@olirs.com. Do not send a return to the address on a parcel or product label unless we instruct you to do so. We will provide the applicable return address and instructions. Unauthorised returns may be delayed, refused, or returned to you where permitted by law.

10.5 The voluntary policy does not cover gift cards, downloadable items, samples, free promotional items by themselves, personalized goods, or products expressly marked final sale where such an exclusion is lawful. If a qualifying purchase included a free gift, the gift must be returned unused or, where permitted, its disclosed value may be deducted. Refunds for bundles or discounted sets are based on the amount actually allocated and paid for the returned products.

10.6 Except for defective, damaged, recalled, or incorrect products and except where mandatory law provides otherwise:

(a) if Olirs provides a prepaid return label, a flat return-shipping fee of CHF 15.00, or the local-currency equivalent displayed in the return portal, will be deducted once per return;

(b) a restocking fee equal to 14% of the amount paid for the returned products will be deducted for a return accepted solely under this voluntary policy; and

(c) original outbound shipping charges, express surcharges, customs duties, brokerage fees, and similar charges are not refundable.

10.7 The 14% restocking fee does not apply to a valid statutory withdrawal exercised during its mandatory period, a return of a defective or non-conforming product, an incorrect shipment, or any situation in which the fee is prohibited by law. Section 11 explains statutory withdrawal rights.

10.8 After authorization, send the products within 14 calendar days or within any longer period stated in the return instructions. Use tracked shipping and retain proof of dispatch. You are responsible for the return parcel until it is received, except where mandatory law provides otherwise or Olirs supplied the carrier and assumes that risk.

10.9 We do not generally offer direct exchanges for change-of-mind returns. You may return an eligible product and place a new order. Replacements for defective, damaged, or incorrect products are handled under Section 12.

10.10 Personal preference, an individual sensitivity, or failure to obtain a desired cosmetic result does not necessarily mean that a product is defective. Stop use if you experience an adverse reaction and contact us; we will assess the circumstances and any applicable legal or goodwill remedy.

11. Statutory Withdrawal Rights for Distance Sales

11.1 If the law where you live grants a mandatory right to withdraw from an online purchase, that right applies in addition to our voluntary policy. In particular, consumers in the European Economic Area and the United Kingdom generally have 14 calendar days after delivery to notify us that they are withdrawing without giving a reason, followed by 14 calendar days to return the products.

11.2 You may exercise the right by emailing support@olirs.com, using an available return portal, or sending the model withdrawal form in Annex 1. A clear statement identifying you, the order, and the decision to withdraw is sufficient.

11.3 The statutory right may not apply to, among other legally excluded items, sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been broken, and goods made to your specifications or clearly personalized. An exception applies only to the extent recognized by applicable law.

11.4 For a valid statutory withdrawal, we will refund the amount paid for the returned products and, when required, the cost of the least expensive standard outbound delivery offered for the order. We do not have to refund an additional amount paid for express or premium delivery.

11.5 You bear the direct cost of returning products unless the products are defective or incorrect, we agreed to pay, or applicable law requires us to pay. If you choose an Olirs prepaid label, the disclosed return-label charge may be deducted as the direct return cost to the extent permitted by law. No 14% restocking fee applies to a valid statutory withdrawal during the mandatory withdrawal period.

11.6 You may inspect and handle a product only as reasonably necessary to establish its nature, characteristics, and functioning. Where permitted by law, we may deduct an amount reflecting diminished value caused by handling beyond what would reasonably be allowed in a physical shop.

11.7 We will issue the statutory refund within the deadline required by applicable law. We may withhold the refund until we receive the products or you provide sufficient evidence that you sent them, whichever occurs first, where the law allows.

11.8 This section does not reduce any more favorable mandatory local right.

12. Damaged, Defective, Incorrect, or Recalled Products

12.1 Your voluntary 30-day return window is separate from legal rights relating to faulty or non-conforming goods. Nothing in these Terms excludes a mandatory legal guarantee, warranty, product-liability claim, or other non-waivable remedy.

12.2 If a product arrives damaged, leaks in transit, is materially defective, is not the product ordered, or materially differs from the accepted description, contact support@olirs.com promptly. For visible shipping damage, please contact us preferably within seven days of delivery so that we can preserve carrier evidence; a delay does not extinguish mandatory rights.

12.3 Include the order number, a description of the issue, and clear photographs or video of the product, outer packaging, shipping label, and batch or lot information where reasonably available. We may ask you to retain or return the product for inspection, but we will not require use of an unsafe product.

12.4 After assessment, we will provide the remedy required by applicable law and may offer a replacement, refund, price reduction, or another appropriate solution. Olirs bears reasonable return costs for a confirmed defective, damaged, recalled, or incorrect product. No return-shipping or restocking fee applies.

12.5 If a product is subject to a safety notice, market withdrawal, or recall, stop using it and follow the instructions we provide. We may contact purchasers using order information for safety and compliance purposes.

12.6 Products purchased from another retailer or marketplace must normally be returned to that seller, without limiting any direct right you may have against a producer or other legally responsible person.

13. Refund Processing

13.1 Refunds are issued to the original payment method unless another method is required or agreed by law. The refundable product amount is based on the price actually paid after discounts, subject to lawful deductions described in these Terms.

13.2 For voluntary returns, we aim to inspect the return and initiate any approved refund within 10 business days after receipt. Statutory refunds will always be processed within the applicable legal deadline.

13.3 Your bank, card issuer, or payment provider may require additional time to post the refund. If more than 15 business days have passed after we confirmed issuance, contact support@olirs.com.

13.4 We may refuse or reduce a voluntary refund where the returned item is not an Olirs product, was not purchased from Olirs, is missing, used, opened, altered, damaged after delivery, outside the return window, or otherwise fails the disclosed eligibility conditions. This does not affect mandatory rights.

14. Personal Use, Resale, and Export

14.1 Products, samples, and promotions sold through the Services are intended for personal or household use. Unless we agree in writing, you may not purchase for commercial resale, redistribution, marketplace listing, or export as a reseller.

14.2 We may impose reasonable quantity limits or cancel orders that reasonably appear to involve unauthorized resale, diversion, fraud, or legal or sanctions risk.

14.3 You may not remove, obscure, alter, or misrepresent product labels, batch information, warnings, origin information, trademarks, or safety information.

15. Acceptable Use of the Services

15.1 You may use the Services only for lawful personal purposes and in accordance with these Terms.

15.2 You may not: violate law or another person’s rights; submit fraudulent orders or payment information; impersonate another person; interfere with the operation or security of the Services; introduce malware; bypass access controls; harvest personal information; send spam; frame or mirror the Services without permission; or use automated scraping, extraction, bots, or agents in a manner that burdens the Services, circumvents controls, or is not authorized by us.

15.3 Ordinary use by standard web browsers and general-purpose search-engine indexing that respects our technical controls is not prohibited.

15.4 We may investigate suspected misuse and restrict access where reasonably necessary to protect customers, Olirs, service providers, or the Services.

16. Intellectual Property

16.1 The Services and their content, including product names, trademarks, logos, text, photographs, graphics, video, audio, software, layout, and design, are owned by or licensed to Olirs and are protected by applicable intellectual-property laws.

16.2 Subject to these Terms, Olirs grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes.

16.3 Without prior written permission, you may not reproduce, republish, modify, translate, distribute, sell, license, create derivative works from, publicly display, commercially exploit, or remove proprietary notices from protected content, except as mandatory law permits.

16.4 “Olirs,” Olirs product names, logos, packaging designs, and slogans are trademarks or trade dress of Olirs or its licensors. No license to use them is granted except as necessary for ordinary personal use of the Services.

17. Reviews, Feedback, and Other User Content

17.1 If you submit a review, image, video, comment, suggestion, or other content (“User Content”), you represent that it is truthful, based on genuine experience where relevant, lawful, non-infringing, and does not contain confidential information, malware, harassment, hate, obscenity, or misleading claims. You must clearly disclose any material incentive or relationship connected with a review.

17.2 You retain ownership of your User Content. You grant Olirs a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license, for the duration of the applicable rights, to host, store, reproduce, adapt, translate, publish, distribute, display, and otherwise use the User Content in connection with operating, improving, and promoting Olirs and the Services, in any lawful media.

17.3 You grant us permission to use the name, username, or profile information submitted with the User Content to attribute it, subject to our Privacy Policy. You confirm that you have permission from every identifiable person appearing in submitted content.

17.4 We may moderate, refuse, remove, or correct the presentation of User Content where reasonably necessary for legal, safety, authenticity, relevance, or platform reasons. We are not required to publish or respond to any submission.

17.5 Reviews and testimonials express individual opinions and results and are not warranties or guarantees by Olirs.

18. Third-Party Services, Links, and Shopify

18.1 The Services may integrate tools, payment services, social-media features, reviews, analytics, delivery services, or links operated by third parties. Their services may be subject to separate terms and privacy notices.

18.2 We do not control third-party websites and are not responsible for their content, security, availability, or practices. A link or integration does not necessarily constitute endorsement.

18.3 Shopify supplies e-commerce infrastructure to Olirs but is not the seller of Olirs products and is not a party to the sales contract between you and Olirs.

19. Privacy

19.1 Our collection, use, retention, and disclosure of personal information are described in our Privacy Policy.

19.2 Certain providers, including Shopify and payment providers, process information under their own privacy notices and legal responsibilities. Where these Terms and the Privacy Policy conflict on personal-information processing, the Privacy Policy controls.

20. Service Availability, Errors, and Changes

20.1 We aim to keep the Services accurate, secure, and available, but we do not guarantee uninterrupted, error-free, or continuously available access. Maintenance, upgrades, third-party failures, cyber incidents, or events beyond reasonable control may interrupt access.

20.2 We may correct typographical, technical, pricing, availability, or product-information errors. If a material correction affects an order already accepted, we will contact you and respect your applicable rights rather than unilaterally charging a higher price.

20.3 We may prospectively add, change, suspend, or discontinue site features or content. This does not remove obligations relating to orders already accepted or subscriptions already charged.

21. Account Suspension and Termination

21.1 We may suspend or terminate access to an account or feature where reasonably necessary because of a material breach, fraud, security risk, unlawful conduct, repeated payment failure, or harm to other users or the Services.

21.2 Where practicable, we will provide notice and an opportunity to correct the issue. Suspension does not eliminate amounts lawfully due or rights arising from accepted orders. If we cancel an unfulfilled paid order, we will refund the affected amount.

21.3 You may stop using the Services at any time and may request account closure subject to legal retention obligations. Auto-Replenish must be cancelled separately under Section 9.

21.4 Provisions that by their nature should survive termination remain effective, including provisions concerning payment obligations, intellectual property, User Content licenses, liability, disputes, and miscellaneous terms.

22. Disclaimers

22.1 To the fullest extent permitted by law, the website, account tools, and general informational content are provided on an “as is” and “as available” basis. We do not promise that every feature will always be available, secure, or error-free.

22.2 Products remain subject to their accepted description, any express Olirs guarantee, and all mandatory legal guarantees and warranties. Nothing in these Terms excludes a warranty or remedy that cannot lawfully be excluded.

22.3 Olirs does not guarantee a particular cosmetic result, compatibility with every skin type, or freedom from every possible sensitivity or allergic reaction. This disclaimer does not apply where harm results from a defective product, inaccurate mandatory safety information, or another matter for which liability cannot be excluded.

22.4 General skin-care information is not medical advice. You remain responsible for using products according to their instructions and for seeking professional advice when appropriate.

23. Limitation of Liability

23.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; wilful misconduct or gross negligence; a defective product to the extent covered by mandatory product-liability law; breach of a non-waivable consumer duty; or any other liability that cannot lawfully be excluded or limited.

23.2 If you are a consumer, Olirs is responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms or failure to use reasonable care. We are not responsible for loss that was not reasonably foreseeable, for business loss arising from a consumer purchase, or for loss caused by your misuse, failure to follow product or safety instructions, unauthorized alteration, inaccurate delivery information, or breach of these Terms, except where mandatory law provides otherwise.

23.3 Olirs is not responsible for the independent conduct of a third-party website, bank, payment provider, customs authority, or carrier, but remains responsible for obligations that applicable consumer law assigns to the seller.

23.4 If, despite Section 14, you acquire or use the Services for business purposes, then to the fullest extent permitted by law Olirs will not be liable for indirect or consequential loss, lost profits, lost revenue, lost business, lost data, or business interruption, and Olirs’ aggregate liability connected with the relevant order will not exceed the amount paid to Olirs for that order. The exclusions in Section 23.1 still apply.

24. Events Beyond Reasonable Control

24.1 Neither party is responsible for delay or failure caused by an event beyond its reasonable control, such as natural disaster, epidemic, war, terrorism, civil disorder, government action, sanctions, labor disruption, carrier or customs disruption, utility or network failure, cyberattack, fire, flood, or severe weather.

24.2 The affected obligation is suspended for the duration of the event. We will take reasonable steps to reduce the impact and resume performance. Your mandatory right to cancel for material delay and receive a refund remains unaffected.

25. Complaints, Governing Law, and Courts

25.1 Contact support@olirs.com first so that we can try to resolve a concern promptly. Please include your order number and a clear description of the issue.

25.2 These Terms and contracts with Olirs are governed by Swiss law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods, except that this choice does not deprive a consumer of mandatory protections provided by the law of the consumer’s habitual residence where those protections apply.

25.3 A consumer may bring proceedings in any court available under mandatory consumer-jurisdiction rules, including the competent courts at the consumer’s domicile where applicable. A consumer does not waive such jurisdiction in advance.

25.4 For a dispute that is not a consumer dispute, the courts competent for Olirs’ registered seat in the Canton of Fribourg, Switzerland, have exclusive jurisdiction, subject to any mandatory forum.

26. Changes to These Terms

26.1 We may update these Terms to reflect changes in the Services, business practices, law, security, or operational requirements. The current version and “Last updated” date will be posted on the Services.

26.2 Changes apply prospectively from the stated effective date. The terms in effect when an order was accepted continue to govern that order, unless a change is required by law or you expressly agree otherwise.

26.3 For a material change affecting an ongoing Auto-Replenish service, we will provide advance notice where required by law and allow cancellation before the change takes effect.

27. Miscellaneous

27.1 Entire agreement. These Terms, the incorporated policies, the applicable product page, checkout disclosures, order confirmation, and any express promotion terms form the entire agreement concerning the relevant use or order and replace prior communications on that subject.

27.2 Severability. If a provision is unlawful or unenforceable, it will be enforced to the maximum lawful extent or severed, and the remaining provisions remain effective.

27.3 No waiver. A delay or failure to enforce a right is not a waiver. A waiver is effective only for the specific instance in which it is given.

27.4 Assignment. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer these Terms as part of a merger, reorganization, sale of business, or transfer to an affiliate, provided that doing so does not reduce mandatory consumer rights.

27.5 Headings. Headings are for convenience and do not affect interpretation.

27.6 No agency. These Terms do not create a partnership, joint venture, employment, fiduciary, or agency relationship between you and Olirs.

28. Contact Information

Questions, complaints, cancellation notices, and return requests may be sent to:

Swiss Creative Global Sàrl, trading as OLIRS
Rue de la Lécheretta 21
1630 Bulle
Switzerland
Email: support@olirs.com
Swiss UID / registration number: CHE-410.703.306
VAT number: CHE-410.703.306 TVA

Annex 1 — Model Withdrawal Form

Complete and send this form only if you wish to withdraw from an eligible distance contract. You may instead send any other clear statement containing the same information.

To: Swiss Creative Global Sàrl, trading as Olirs, Rue de la Lécheretta 21, 1630 Bulle, Switzerland; support@olirs.com

I/We hereby give notice that I/we withdraw from my/our contract of sale for the following products:

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Order number: __

Ordered on: __ Received on: __

Name of consumer(s): ___

Address of consumer(s): __

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Signature of consumer(s) (only if this form is submitted on paper):

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Date: __

Last updated: June 21, 2026