Shipping policy

Last updated: 19 July 2026

This Shipping Policy applies to OLIRS orders placed with Swiss Creative Global Sàrl, CHE-410.703.306, Rue de la Lécheretta 21, 1630 Bulle, Canton of Fribourg, Switzerland. Questions can be sent to support@olirs.com.

Where we ship

OLIRS ships only to countries and regions that are active in the country selector and available at checkout. A destination must have both an active OLIRS market and an available shipping rate. If checkout does not accept a destination, we cannot take or fulfil the order for that destination.

Switzerland: methods, rates and timing

Orders delivered to Switzerland may show Standard, Express, or another currently available service at checkout, depending on the order contents, packaged weight, destination settings and any active promotion. The selected method, shipping charge and current estimate shown before payment are authoritative. Express reference rates by packaged order weight are:

• 0–500 g: €17.46
• 501–1,000 g: €17.46
• 1,001–2,000 g: €17.68
• 2,001–3,000 g: €18.71
• 3,001–5,000 g: €25.12

For orders above 5 kg, the available rate is calculated and shown before payment. Standard rates, free-shipping promotions and recurring-shipment charges are calculated dynamically and displayed at checkout. The checkout total is the final shipping charge for the order.

Standard preparation is normally 2 business days for orders of 1–20 items. Medium, large or special orders can require 7–12 business days of preparation. After carrier handoff, the delivery estimate for the selected checkout method applies. Express delivery to Switzerland is normally estimated at 1–5 business days. Product pages and checkout may show a more specific estimated delivery range based on the current date and order contents; that more specific range applies.

Other available destinations

For other active destinations, the shipping method, charge and current estimated delivery range are shown at checkout before payment. Rates vary by country and packaged weight. Do not complete the order if the displayed destination, shipping method, charge or estimate is not acceptable.

How delivery estimates work

The total delivery estimate includes payment confirmation, product preparation, packing, carrier handoff and carrier transit. Business days are Monday to Friday, excluding public holidays and carrier closures. Delivery dates are estimates, not guarantees. Customs, carrier capacity, incorrect addresses, weather, security checks and events outside our reasonable control can cause delays.

Tracking

When tracking is available, we send it by email after carrier handoff. A tracking link can take 24–48 hours to show movement.

Taxes, duties and import fees

Taxes, VAT, duties and import charges are handled according to the destination and the amounts shown at checkout. If a charge is not collected at checkout, the destination authority or carrier may collect it from the recipient, unless mandatory law provides otherwise.

Address changes and undeliverable parcels

Customers must provide a complete and accurate delivery address. Contact support@olirs.com immediately if an address needs correction. Changes are not guaranteed after preparation begins. Reasonable additional carrier costs caused by an incorrect address, refusal or failure to collect may be charged where permitted by law.